Love to travel?
This could be the start of your travel career! - Here's what you can expect from the work and the project
Why join us?
Do you want an international work experience in one of the most beautiful countries in Europe?
Then come to Webhelp Norway and experience the best of Norwegian lifestyle and culture!
What can we offer?
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Training
8 weeks extensive onboarding to prepare you.
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Employee
Permanent contract, including enrollment in the healthcare system.
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A place for growth
Different career opportunities within the company with the help of the global account.
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Work from Home
You have the opportunity to work from home!
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Our care for our employees
Webhelp initiatives such as advisors day, summer and winter parties.
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Relocation possibility
Possibility to relocate to our sites in Spain to continue work with the same assignments! ask us if you're interested!
What can you expect?
- Day/Evening shifts.
- Night shifts.
- Norway has an average working day is 7,5h, a total of 37,5 hours a week.
The Profile We're after!
We would love to see you as a professional in the workplace with a high work ethic. We expect you to have some basic tech skills when it comes to working on computers/phones and working with multiple programs (multi-tasking will become second nature to you in this role). Willingness to learn and natural curiosity will help you a lot in this role. Although we work in travel, we also provide technical support to our customers, it's important to keep this in mind. All of our internal communication is in English, so it's important that you're comfortable communicating in English as well.
2 Year Progression Timeline
1st Day
Your first day! Welcome!
8 weeks
Onboarding Training - Amadeus and Market Specific Training
1 month
On-the-job training
1 year
1 year anniversary - Skill Test
2 year
2 year anniversary - Skill Test
Training and Amadeus
We provide in-depth training that lasts 12 weeks, consisting of in-class training, market-specific training, and on-the-job training.
We provide you with full training, from scratch, in all our programs and most notably, in Amadeus, which is a well-known GDS used around the world in the travel and tourism industry.
Amadeus is a Global Distribution System that is available to thousands of Travel Agents, Airlines, Tour Operators, etc. throughout the world. Amadeus is the GDS used in this project to assist customers with the more complex travels in addition to amendments that cannot be performed on the client’s system.
The training is a long period to make sure we set you up for success and ensure you're comfortable with the systems we use so you can provide the best quality of service to our clients.
Amadeus is a more technical application, based on inputting codes to make booking requests and reading short-hand code responses. Some examples of when we use Amadeus instead of the client programs:
- Canceling whole or part of an itinerary when not possible in the client system
- Amendments including manual reissues of tickets
- Managing schedule changes by airlines
- Complex itineraries with 4 or more flights
You will learn how to read the codes and understand them, you will learn which codes to use to make different requests, and how to use them all to build a whole itinerary.
We highly recommend looking up videos on youtube (for example What is a GDS or Major Airline Players) to help you understand the complexity of Amadeus.
The purpose of showing you this is to set your expectations on what we need to see after the training period is done. While it is demanding, the reward is also great. Having 2-3 years of experience in Amadeus is a valuable skill recognized across the travel industry.
Hear about the work directly from our team members!
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I have been working for Webhelp for about 2 years now and I am very happy with my experience. I am incredibly happy with my current position as a travel agent and there is also a lot of room for growth and development. Webhelp is a fantastic way to start off with a career where you can grow and develop.
Maryam Allameh
Travel Consultant
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My mom always told me to be the change I want to see in the World. And this job allows me to do just that. Working for quality for me is working your magic behind the scenes. My favorite part is that you can create a bond with the travel consultants and watch them grow from good to better to excellent. Webhelp is a company that combines those exciting challenges with an international team. I feel valued and like that my work improves not only the customer service but also the agent.
Melina Kowalski
Quality
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There are many things I like about my work, but if I must choose one would be the team I work with. From my Team Leader to my colleagues, they are all incredibly supportive. We do help each other and are very close, it feels almost like a second family. Something I can say about working here is that you get a lot of opportunities to develop in your career. They have put into place the "Get Ready" program for those workers who want to have options for higher positions, which I find particularly great.
Tania Garcia
Quality
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Me being a trainer is the best way to interact with other people and especially different cultures all around the world. If you join us, you are on the instant path to designing your own career. Through all training, they empower you to succeed in every stage of your progress. This way, you will become a valuable member of any team Webhelp.
Thomas Donnan
Trainer
Frequently Asked Questions
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We currently offer two offices to work from, both in Spain. Our office in Torrevieja (Alicante) or Benalmadena (Malaga).
Our priority is to be able to support our new advisors as best as possible, and therefore we recommend training in the office or fully working from the office, however, exceptions may apply depending on your skills.
Working from home is offered in Spain, Denmark, Norway, Sweden, and Germany.
You must be resident in the country you're applying to work in or have moved there in time for the job.
If you are moving to Spain to work with us, ask the recruiter about any assistance we can provide!
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YES - Our project is an international environment and all internal communication happens in English, therefore it is important that you are comfortable speaking and writing in English.
Our trainings are held in English as well, since there are several teams starting at the same time, in various languages.
You will also be assisting customers from time to time in English, as we assist our customers from all around the world.
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If you work from home, we expect that you have a dedicated comfortable work space, with appropriate privacy to assist our customers in a calm environment.
As for the equipment, you will receive the desktop, monitors, and keyboard/mouse/headset from us. You will receive a guide on how to set up the equipment and a point of contact for support.
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Working in a contact center or call center means there's a certain structure to your work. You do not have the flexibility to come and go as you please. There is a schedule that you will need to follow, meaning breaks and lunches are normally scheduled for you.
If you miss your break time or become late to your lunch time due to being in a call, you need to confirm that it is OK to leave later. The reason for this being that we have a team who monitors the line coverage and we schedule breaks and lunches to avoid leaving the lines with bad coverage, potentially building up queues.
Your working day as well will be structured, so when you login in the morning, you will see what you are scheduled for that day, whether it's phone task, email task, meetings, trainings, etc.
This is a different structure compared to some other office works and it's important you consider if this is something you can work with.
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Our travel project is complex and demanding at times, and it's important to us to see that you are the right fit. Tests such as typing tests and language tests are meant to assess just that, which is why it's important you take your time to complete them as best as possible.
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Yes, we have managers who speak a variety of languages, however you should be prepared that you may not be put in their team. This is because some managers have specialized teams. You may have a manager who does not speak your native language and you will need to communicate in English.
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Short answer - No. The reason is that the training is very intense and requires a lot of focus, and losing days is not an option, as we cannot set aside resources to get you caught up later.
If there is an emergency, please reach out to your trainer or team manager instead, but we cannot guarantee anything.
No vacations can be requested in this period.
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If you become sick, you need to inform your TM/Trainer so that we can assess what is best in the situation. If it's one day, perhaps we can catch up depending on where in the training period we are, but if it's longer, we may suggest a new start date instead.
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Some may find our training particular challenging, as we teach many different IT systems including Amadeus and Salesforce, processes, and travel industry knowledge.
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You will be assigned a Team Manager from day 1, who is your main point of contact.
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In short answer, no. However, we expect that you are comfortable working on a computer and using the different basic computing tools and navigating between windows/programs. For the specific programs we use, you will receive training.
If you have worked in Microsoft Teams before, this is definitely a plus!